Effective and last updated: September 19, 2026.
The store is currently a gated development preview: no real orders or payments are accepted.
This policy describes how EmbeddedEra orders are shipped once the store opens for real orders.
Options and destinations
The destinations, services and prices shown at checkout for your order control. Battery services and destinations can be limited, and some products may not be available for every address or service.
Dispatch
Nothing ships until we dispatch it. An order confirmation is not a shipment notice. Orders may be held for payment or order verification before dispatch.
Estimates and tracking
Delivery and dispatch dates are estimates, not guarantees, and carriers can delay a shipment. Where the service provides tracking we send it after dispatch. Contact us promptly if a shipment appears lost or damaged, with photos for damage.
Address and customs
Check your delivery address before you order. International orders must carry accurate customs declarations from the information you provide. Import duties, taxes and customs fees are paid by you unless checkout says otherwise.
Shipping charges
Shipping is charged separately unless checkout shows otherwise. Original shipping charges are generally not refundable, except as described in Returns and Refunds.
Questions
Contact EmbeddedEra LLC, Raleigh, North Carolina, at [email protected]. Include your order number where you have one, and never send payment-card details.