Effective and last updated: September 19, 2026.
The store is currently a gated development preview: no real orders or payments are accepted.
This policy covers returns, refunds and cancellations for EmbeddedEra orders.
Standard products
You may return an unopened, unused standard product within 30 days of delivery. Contact us first and get return authorization; returns sent without authorization may be refused. Return the product in its original packaging.
Not returnable
- Batteries.
- Opened electronic parts.
- Custom or made-to-order items.
- Clearance or final-sale items.
- Items damaged by the customer.
These exceptions do not apply where the law requires otherwise or where we verify a defect.
Shipping costs
You generally pay the original shipping and the return shipping. We pay them when we verify a defect or our own error.
Refunds
After we receive and inspect a return, we refund the product price to the original payment method. Your bank or card issuer determines when the refund appears.
Damaged, defective or wrong items
Contact us promptly with your order number and photos. We will repair, replace or refund a verified defect or error.
Cancellations
An order can be cancelled only before processing begins. See the Terms of Sale.
Questions
Contact EmbeddedEra LLC, Raleigh, North Carolina, at [email protected]. Include your order number where you have one, and never send payment-card details.